FAQ

What kind of templates/themes are sold at Theme I Need?

We only sell HTML template, a static website template without any CMS involved. So, it’s not a WordPress theme, Joomla templates, Drupal themes or other CMS themes.

Do I need to register to buy the product?

No, you don’t have to register to buy a product.

What type of payment method provided to buy the product?

We provide PayPal as main payment method.  You also can use your credit cart to buy the product by clicking Gumroad button in each product page, then payment process popup will be displayed instantly.

Is support provided?

Yes, free support is provided but limited to fixing bugs/errors, giving general guides or other issues that are not related with template customization works.

How to request a support?

Simply send your email to support[at]themeineed.com and provide your payment key as your purchase validation.

Do you provide customization works?

Unfortunately, due to our focus to provide premium templates, we do not provide customization works or custom template projects.

Can I get refund?

Due to the nature of digital goods, we do not issue refund once the order is confirmed and the product is successfully downloaded. If the product works the way it should, as described in product description and the demo, there is generally no obligation to provide refund in situations like the following:

  • you accidentally purchased the product, please read product description carefully before purchasing
  • the product didn’t meet your expectations, always learn the demo before purchasing
  • you don’t want it after you’ve downloaded it
  • you don’t have sufficient expertise to use it
  • you simply change your mind
  • you ask for goodwill
  • you can no longer access your purchased product because it has been removed (we recommend to download the product as soon as you’ve purchased it to avoid this situation)

I have more questions or just want to contact you.

You can contact us by sending your message via contact form at Contact page